Returns Page

FREE 90 DAY RETURNS*

To return any 'new' items purchased from our website, you have 90 days and all items must be returned unworn, unwashed and still have their original tags. Read further below for how to return your item(s). Store returns may vary, please contact your nearest store for full terms and conditions.

*Any PO.P Second Hand items purchased are subject to only a 14 day returns period, and all items MUST be sent back in the same condition as they were received, complete with tags. Any items received back further worn, without tags and unwashed will be rejected and returned to you.

We appreciate that buying useful and beautiful gifts of clothing for somebody else’s children can be tricky if you haven’t seen them for a while. We encourage you to find out the child’s height or length in cm and you should be on target with our size guides. If it’s still not right then the recipient can return gifts bought online in exchange for an online voucher for the current selling price unless accompanied by a order number or receipt. All returned items must be unworn, unwashed and still have their original tags.

Our returns portal.

To return any items, please visit our returns portal, enter your order details, and follow the instructions to choose your items, reason for return, and returns method. This includes a free, tracked paperless option, collection options and drop off point options. All you then need to do is package up the items and securely add your returns label, or take your QR code to the post office.

We always ask for you to obtain a proof of posting, just in case.

Currently we are unable to offer an exchange.

If this size isn’t quite right and to avoid the disappointment of stock selling out, we would suggest that you purchase the correct size and we’ll simply process the refund once the item(s) are received.


Returns FAQ

How long does it take to process my return?

We try to process returns as quickly as possible; we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.

If you want an update on a return you've sent back, then contact us with your order number and Royal Mail returns tracking number. If you need any help, get in touch with Customer Service be sure to include your order number in any correspondence.

Which items can I return?

Any 'new' items purchased from our website, you have 90 days and all items must be returned unworn, unwashed and still have their original tags. This applies to online orders returned to our online team via the Freepost address.

Any PO.P Second Hand items purchased are subject to only a 14 day returns period, and all items MUST be sent back in the same condition as they were received, complete with tags. Any items received back further worn, without tags and unwashed will be rejected and returned to you.

Digital Gift Cards can not be returned or refunded.

I have received a faulty/incorrect item

To help you, we will need the following information:

Order number
Product/item number (found on swing ticket or washing label)
Photo(s) of the fault.
Please email this info to our Customer Service team via theteam@polarnopyret.co.uk and we'll be happy to help!

How much will I be refunded?

You will be refunded the full price that you paid for the goods if the items are returned within 90 days with the tags as new. When returning goods that you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold. Please note that any shipping charges are non refundable.

Can I return an online order to one of your stores?

For an exchange only you can return items to one of our solus stores in Stratford, White City or Cambridge. You must take your delivery note with the item(s). All items returned must be unworn and unwashed and still have their original tags. You cannot return any items bought online to Fenwick or John Lewis concessions.

Our store teams cannot process a refund against any online orders. If you would like a refund, please return using the free tracked returns steps at the top of this page.

I have been given a gift I wish to return, how can I do this?

If you have an unwanted gift please get in touch with Customer Services via our contact us page and we’ll send instructions on how to return it. If you don’t have the delivery invoice we’ll offer you an online voucher for the value of the last known selling price of the returned items, provided that they are returned unworn, unwashed and in re-saleable condition.

Click to see our full Terms and Conditions Page