PO.P Second Hand FAQ's

Join our circular fashion movement and help us extend the life of every garment.

Our clothes are designed to last at least 3 children. Our PO.P Second Hand service makes it easier for you to buy and sell pre-loved PO.P. If your PO.P clothes are too small or no longer in use, let us find a new owner for them, in return, you’ll receive a voucher to use on our website.

To start trading in your pre-loved PO.P Items, click here.

Please ensure you understand the Terms and Conditions before sending back any items

Please do not send any items that have holes, these cannot be resold

How do I start a trade-in?

Visit our online portal and simply select all the items you’d like to trade-in from your purchase history. No purchase history? No worries - we accept all PO.P items, no matter where you originally bought them from.

Steps:

  • Visit our online portal here
  • Register any items you wish to trade-in
  • Before sending us your items, please ensure they are clean, freshly washed and not heavily stained or damaged, they need to be in a suitable condition for re-sale
  • Place the items in to ANY postage bag or box you have at home (doesn't have to be a PO.P one)
  • Print the free postage label
  • Send your items back to us in one parcel

Once the items have arrived at our warehouse we will assess them and process them. Watch your inbox! As soon as we verify your trade-in, we’ll issue an online PO.P voucher code via email. This takes about 21 days from when you send your trade-in back to us

Please note: items that are still within the 90 day returns period are not eligible to trade-in to PO.P second hand.

What are the trade-in prices?

You will receive a PO.P voucher to use on our website. The amount varies depending on the type of item you return.

Set pricing that’s clear and fair ! After research of other major re-sale platforms we have a determined a price that fits within these markets. We have also taken into consideration our free postage, free returns and the hassle free process of PO.P second hand.

Our full trade-in price list can be viewed here without having to start the trade-in process

Which items can I trade-in?

We buyback absolutely any PO.P item that is clean, undamaged, and unmodified, regardless of its age and where it was originally purchased. Please note: items that are still within the 90 day returns period are not eligible to trade-in to PO.P second hand. "Buy back" means we will give you a PO.P voucher to use on our website!

My PO.P item is not in showing in the trade-in portal. Can I still send it in?

Simply click “Add other items to trade-in” and follow the instructions to tell us about your item. Once we receive your trade-in, it will be inspected, and the details confirmed. The voucher value will be adjusted if the incorrect item is registered.

Why does it say my trade-in not available?

Items that are still within the 90 day Returns Period are not eligible for trade-in.

What if I no longer have my receipt?

No problem, just go online to the trade-in portal and click “Add other items to trade-in” and follow the instructions to tell us about your item. Once we receive your trade-in, it will be inspected, and the details confirmed. The voucher value will be adjusted if the incorrect item is registered.

Can I take my pre-loved items in to PO.P stores?

Right now our PO.P Second Hand initiative is only available online and in the UK

How can I spend my voucher?

Vouchers can only be redeemed online at www.polarnopyret.co.uk

  • Vouchers must be used in a single transaction, any amount not used will be lost as you cannot use the voucher more than once
  • Only one voucher can be used per transaction
  • Vouchers cannot be used to purchase gift cards
  • Vouchers can be used on Second Hand items
  • Vouchers can be used on sale items
  • Vouchers expire after 12 months of being issued
  • Vouchers cannot be used in conjunction with our 3 for 2 offer or with discount codes but can be used during PO.P events.

Why should I use PO.P Second Hand instead of selling myself on eBay or Facebook Marketplace

We love that our clothing is currently being passed along to new loving owners through online marketplaces. However, PO.P Second Hand was launched to make the process of extending the lifespan of our garments as easy as possible for our customers.

With our Second Hand Service, you can return your items to us free of charge, there is no photography required, and there are no selling fees. Simply pop your items back to us, and we will sort the rest and issue your PO.P voucher!

How long does it take to receive a voucher?

It can take up to 3 weeks from receipt of your trade-in parcel to receive your voucher.

I have not received my voucher yet, what should I do?

It can take up to 3 weeks from receipt of your trade-in parcel to receive your voucher. Please check your tracking information to see if your item has been delivered, and if you have not received it after this time, please check your junk email and contact Customer Service for assistance if you require further assistance.

What happens if I send in my items, but they are not approved?

Items will not be approved if they are not freshly washed, or if they are damaged or modified in any way. We ask that you clean and check your items carefully before sending them in, all items should have care labels.

If they are not approved, we are not able to send them back, and they will be sustainably recycled.

I registered an item, but forgot to put it in the parcel, can I still send it in?

The best thing to do is to start a new trade-in for this item and we will be able to credit you for this item separately.

I forgot to register an item with my trade-in, but I have sent it in the parcel, will I still receive my voucher?

Any unregistered items will not be credited. If you have forgotten to register an item, please do not send it with any other items. The best thing to do would be to start a new trade-in.

Where do my pre-loved items go?

Any items that are suitable for resale will be sold on our website.

Though we are accepting tights and underwear for buyback, we will not be offering them for sale unless they are still Brand New. If a textile is “end of life”, we will hold on to it for now, until we have enough volume to be sustainably recycled.

What is Ozone cleaning?

Products are assessed at our warehouse and we have a very thorough quality control and cleaning process.

We use an Ozone chamber to disinfect items, removing up to 99% of bacteria, it also breaks down odours rather than simply masking them. This means that when you buy your Second Hand items, they’ll smell as good as new!

Ozone cleaning is a sustainable laundry disinfection system which uses safe O3 gas at low temperatures, harnessing the natural power of ozone to kill bacteria, moulds, yeasts, and viruses. Ozone carries an electrical and chemical charge, which neutralises bacteria when injected into water during a wash cycle.

What happens to items that cannot be resold?

It’s our aim is to keep PO.P product out of landfill – and to reuse as much as possible. So, we will hold on to anything that can’t be resold; and once we have enough volume, we will upcycle, recycle, downcycle, disassemble, compost or donate depending on the product type..


Contact us

Have an issue? Send us an email at theteam@polarnopyret.co.uk and we'll get back to you ASAP.

If you have a questions about a trade-in you have created, please include the trade-in ID in the subject line of the email