PO.P Second Hand FAQ's

Visit our online portal here and register any items you wish to trade-in. Ensure your items are freshly washed, print your free postage label, and send your items back to us in one parcel.

We buyback absolutely any PO.P item that is clean, undamaged, and unmodified, regardless of its age and where it was originally purchased.

Simply click “Add other items to trade-in” and follow the instructions to tell us about your item. Once we receive your trade-in, it will be inspected, and the details confirmed. The voucher value will be adjusted if the incorrect item is registered.

Items that are still within the 90 day Returns Period are not eligible for trade-in.

No problem, just go online to the trade-in portal and click “Add other items to trade-in” and follow the instructions to tell us about your item. Once we receive your trade-in, it will be inspected, and the details confirmed. The voucher value will be adjusted if the incorrect item is registered.

Right now our PO.P Second Hand initiative is only available online and for UK customers.

Any items that are suitable for resale will be sold on our website.

Though we are accepting tights and underwear for buyback, we will not be offering them for sale unless they are still Brand New. If a textile is “end of life”, we will hold on to it for now, until we have enough volume to be sustainably recycled.

You can find our range of second hand items available for re-sale here - https://www.polarnopyret.co.uk/collections/po-p-second-hand

After research of other major resale platforms, we have determined a price that fits within these markets, taking into consideration our free postage, free returns, and the hassle-free process of PO.P Second Hand.

Vouchers can be redeemed online at www.polarnopyret.co.uk and entitle customers to money off their online purchase. Items can be from any collection, including sale, but cannot be redeemed against gift cards. Voucher must be used in a single transaction and only one voucher can be applied to an order.

We love that our clothing is currently being passed along to new loving owners through online marketplaces. However, PO.P Second Hand was launched to make the process of extending the lifespan of our garments as easy as possible for our customers. With our scheme, you can return your items to us free of charge, there is no photography required, and there are no selling fees. Simply pop your items back to us, and we will sort the rest and issue your voucher!

It can take up to 3 weeks from receipt of your trade-in parcel to receive your voucher.

It can take up to 3 weeks from receipt of your trade-in parcel to receive your voucher. Please check your tracking information to see if your item has been delivered, and if you have not received it after this time, please check your junk email and contact Customer Service for assistance if you require further assistance.

Items will not be approved if they are not freshly washed, or if they are damaged or modified in any way. We ask that you clean and check your items carefully before sending them in, all items should have care labels.

If they are not approved, we are not able to send them back, and they will be sustainably recycled.

We will hold on to these items for now, until we have enough volume to be sustainably recycled.

We love that PO.P items are currently being passed along to new, loving owners through online marketplaces. PO.P Second Hand was launched to make the process of extending the lifespan of our garments as easy as possible for our customers. With our scheme, you can send us your items free of charge, without the hassle of photography or any selling fees! Simply register and send us your items, and we will do the rest!

Products are assessed at our warehouse, and we have a very thorough quality control and cleaning process for our Second-Hand items. We ask that items are freshly washed before they are sent to us, and in addition to this, they go through Ozone cleaning. The Ozone chamber disinfects items, removing up to 99% of bacteria, and breaks down odours rather than simply masking it. This means that when you buy your Second Hand items, they’ll smell as good as new!

All items received at the warehouse, go through a physical inspection. They are separated based on whether they will be resold or not. Any items fit for resale go through an Ozone chamber to be disinfected and remove any odours before being photographed and added to the website for sale.

Once there is enough volume, any items that are not fit for resale, will eventually be sustainably recycled.

The best thing to do is to start a new trade-in for this item and we will be able to credit you for this item separately.

Any unregistered items will not be credited. If you have forgotten to register an item, please do not send it with any other items. The best thing to do would be to start a new trade-in.