Delivery Information

IRELAND DPD TWO DAY DELIVERY SERVICE 

For an order value under €100, the delivery charge is €5.00 - DPD

For an order value over €100, the delivery charge is FREE - DPD

 

ROI EXPRESS DELIVERY DETAILS

Order by 5pm for Express Two Day DPD Delivery. Delivery times are between 8am - 6pm.

Please note that any orders placed before 5pm on a Friday will be delivered by the next working Wednesday. If you order on a Saturday or Sunday, you will receive your order by the following Wednesday.

Once your order has been despatched, DPD will confirm via txt and/or email with details of your delivery date/time. If this is not suitable, please follow the on screen instructions as you may have the option to change the time, address or instruct DPD to leave your parcel in your designated safe place.

A signature will be required, unless a designated safe place has been assigned.

 

EXCLUSIONS

Please note that special free delivery offers and minimum spend free delivery thresholds are not valid against DPD orders.

 

CAN I CHANGE A PLACED ORDER?

We can't amend any order contents after a customer has placed their order.

If you want to CANCEL your entire order, please contact us  with your ORDER NUMBER as soon as possible to request a cancellation. Please note, depending on where your order is in our packing process, we CANNOT guarantee we will be able to cancel it but of course we will try our best.

If this is not possible as your order is too far down the packing route or has already been dispatched, we do have a tracked freepost returns system. Each order will arrive with a tracked return label you can use to return the items for a full refund.


I HAVE NOT RECEIVED A CONFIRMATION EMAIL AFTER ORDER PLACED

Please check your email settings as the email may have been sent to your spam trash folder. Also you can login to YOUR ACCOUNT and look for information there. If you do not find your email or the information at your account, please contact us HERE.


ORDER SHIPMENT
When your order is dispatched from our Warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Service Team.

When you register, you will be asked to provide an address for your account details. You can also add an alternative address here. You will also be given the option at the checkout if you would like to change the delivery address of your order. Unfortunately we cannot change the delivery address after an order is placed. If you are not in when our courier attempts delivery, they will leave a note telling you where you can collect your parcel or how to rearrange delivery with your local depot.


FAULTY ITEM
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. By sending us an email to Customer Service with a description of the fault, we will get back to you with help as soon as possible.
 

INCORRECT ITEM
If you have received an incorrect item in your order, please let us know straight away by contacting Customer Service and asking them to look it.


MISSING ITEM
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.

If an item in your order is missing, check your dispatch emails to see if it was out of stock. If out of stocks occur, we will inform you in your order dispatch mail about this. Of course if this happens no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please get in touch withCustomer Support.

 

MISSING ORDER
If your order has not arrived within 15 days of your order dispatch date please Customer Service. We will need an electronic (emailed) signed letter confirming that your order has not been delivered.

 

OUR ONLINE RETURNS POLICY

Hej! We understand that sometimes not all items are suitable once they have been received, which is why we have tried to make it as easy as possible for you to return your items for a refund.

Included on every delivery note for our Ireland order is a Royal Mail returns label. All you need to do is package up the items, fill in the returns information on the delivery note and add the label on the front of the parcel.

We would always ask for you to obtain a proof of posting, just in case.

If you don’t have the delivery note any longer, simply write a note with your name, order number, item code(s) being returned and reason for return and add it to your return parcel. The items will need posting to the address below.

Polarn O. Pyret
Dept. AA2363
PO BOX 6151
FREEPOST
DUBLIN 2  

Please note that it is your responsibility to ensure the parcel is returned to us, you must obtain proof of postage from the Post Office when you return it.

Currently we are unable to offer an exchange. If this size isn’t quite right and to avoid the disappointment of stock selling out, we would suggest that you purchase the correct size and we’ll simply process the refund once the item(s) are received.

Any more questions? Check out the FAQ's below or Contact us here >

Read the full Terms & conditions

  

WHICH ITEMS CAN I RETURN?

Full Priced Items

You can return any full priced items purchased within 30 days of receipt for a full refund, and you have up to 90 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.

Sale items

You can return any sale items purchased within 14 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.

All items returned must be unworn and unwashed and still have their original tags.

If you have a faulty item, please get in touch with our customer service team via our contact us page.

 

HOW MUCH WILL I BE REFUNDED?

You will be refunded the full price that you paid for the goods. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold.

We will refund any postage costs paid on your original order if the complete order is returned.


HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We try to process returns as quickly as possible; we will notify you by email once your return has been processed.

During busy periods this could take up to 14 days from when we receive the goods.

 

CAN I RETURN AN ITEM TO ONE OF YOUR STORES? 

Please also note orders placed using our Ireland website may be returned to our Arnotts concession for an exchange only, they are unable to refund any items.

If returning to a store YOU MUST TAKE WITH YOU YOUR DELIVERY NOTE.

 

Please contact customerservice@polarnopyret.co.uk if you require further details.