RETURNING AN ITEM
HOW TO RETURN AN ITEM ONLINE?
You can easily return an item to us, using our handy Freepost Returns Address! When you post your items back to us, please fill in and enclose the form attached to your delivery note. Detailing the item(s) being returned, quantity, reason for return and if you would prefer a refund or exchange. The items will need posting to the address below.
Polarn O. Pyret
PO BOX 6151
Please note that it is your responsibility to ensure the parcel is returned to us, you must obtain proof of postage from the Post Office when you return it.
WHICH ITEMS CAN I RETURN?
Full Priced Items
You can return any full priced items purchased within 30 days of receipt for a full refund, and you have up to 90 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.
You can return any sale items purchased within 14 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.
All items returned must be unworn and unwashed and still have their original tags.
If you have a faulty item, please get in touch with our customer service team via our contact us page.
HOW MUCH WILL I BE REFUNDED?
You will be refunded the full price that you paid for the goods. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold.
We will refund any postage costs paid on your original order if the complete order is returned.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We try to process returns as quickly as possible; we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.
CAN I RETURN AN ITEM TO ONE OF YOUR STORES?
Please also note that orders placed using our Ireland website may be returned to our Arnotts concession for an exchange only, they are unable to refund any items.
If returning to a store YOU MUST TAKE WITH YOU YOUR DELIVERY NOTE.