RETURNING AN ITEM

Hej! We understand that sometimes not all items are suitable once they have been received, which is why we have tried to make it as easy as possible for you to return your items for a refund.

Included on every delivery note for our Ireland order is a Royal Mail returns label. All you need to do is package up the items, fill in the returns information on the delivery note and add the label on the front of the parcel.

We would always ask for you to obtain a proof of posting, just in case.

If you don’t have the delivery note any longer, simply write a note with your name, order number, item code(s) being returned and reason for return and add it to your return parcel. The items will need posting to the address below.

Polarn O. Pyret
Dept. AA2363
PO BOX 6151
FREEPOST
DUBLIN 2  

Please note that it is your responsibility to ensure the parcel is returned to us, you must obtain proof of postage from the Post Office when you return it.

Currently we are unable to offer an exchange. If this size isn’t quite right and to avoid the disappointment of stock selling out, we would suggest that you purchase the correct size and we’ll simply process the refund once the item(s) are received.

Any more questions? Check out the FAQ's below or Contact us here >

WHICH ITEMS CAN I RETURN?

Full Priced Items

You can return any full priced items purchased within 30 days of receipt for a full refund, and you have up to 90 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.

Sale items

You can return any sale items purchased within 14 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.

All items returned must be unworn and unwashed and still have their original tags.

If you have a faulty item, please get in touch with our customer service team via our contact us page.


HOW MUCH WILL I BE REFUNDED?

You will be refunded the full price that you paid for the goods. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold.

We will refund any postage costs paid on your original order if the complete order is returned.


HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We try to process returns as quickly as possible; we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.

 

CAN I RETURN AN ITEM TO ONE OF YOUR STORES? 

Please also note that orders placed using our Ireland website may be returned to our Arnotts concession for an exchange only, they are unable to refund any items.

If returning to a store YOU MUST TAKE WITH YOU YOUR DELIVERY NOTE.