PO.P Second Hand Terms and Conditions

Item return T&Cs

  • All items for trade-in must be registered on the PO.P trade-in portal. You will not be credited for any additional items in the parcel.
  • A minimum trade-in estimate of £5 is required.
  • Second Hand price points offered are non-negotiable and there is no cash alternative.
  • Items must be returned clean, freshly washed, unmodified and with empty pockets, or the trade-in will not be accepted.
  • Fabric must not be heavily stained, torn, or damaged, or the trade-in will not be accepted.
  • We reserve the right to refuse any products at our discretion.
  • All trade-ins are subject to a physical inspection. The final amount of the voucher may differ from the initial quote received. Please note that we are not offering to buy back your products until they have been confirmed as genuine PO.P products and their resale condition has been verified.
  • If we do not accept your item, we will offer you the option to recycle the item or for it to be returned to you.
  • PO.P Second Hand items received will be re-processed, Ozoned to remove odours, re-barcoded, photographed, and sold as property of Polarn O. Pyret at a selling price of our choice.
  • We accept PO.P tights and underwear for buyback, but we do not resell these unless in New condition.
  • Please retain all proof of postage so any issues can be resolve directly with the courier.
  • If we accept your products for resale, you will receive a Polarn O. Pyret voucher to use online.

Voucher/Discount T&Cs

  • Once a trade-in is received and approved, a voucher will be sent via email. This can take up to 14 days from receipt of your parcel.
  • Vouchers can only be redeemed on www.polarnopyret.co.uk
  • Vouchers entitle trade-in customers for money off their purchase. Items can be from any collection, including sale.
  • There is no minimum spend but vouchers must be used in a single transaction and any “change” will not be carried over.
  • Vouchers are valid for 12 months from the date of issue.
  • Only one voucher code can be used per transaction. This includes vouchers from promotions, catalogues, and from different trade-ins.
  • Vouchers cannot be redeemed against gift cards.
  • If returning an order placed using a trade-in voucher, please contact customer service.

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