Item return T&Cs
PLEASE DO NOT SEND ANY ITEMS THAT HAVE ANY HOLES, THESE WILL NOT BE ACCEPTED AND CANNOT BE RE-PROCESSED.
- All items for trade-in must be registered on the PO.P trade-in portal. You will not be credited for any additional items in the parcel, and these cannot be returned to you.
- A trade-in must have a minimum value of £5.
- Second Hand price points offered are non-negotiable and there is no cash alternative.
- Items must be returned clean, freshly washed, unmodified, with all size and care labels attached and with empty pockets, or the trade-in will not be accepted. We are unable to return items in this condition that are not accepted.
- Fabric must not be heavily stained, torn, have holes or be damaged, or the trade-in will not be accepted. All items are assessed by the PO.P Second Hand team and if an item is assessed in this condition, we are unable to send it back to you.
- We reserve the right to refuse any products at our discretion.
- All trade-ins are subject to a physical inspection. The final amount of the voucher may differ from the initial quote received. The price per item will not change, but the item could be rejected, in which case zero credit given. Please note that we are not offering to buy back products until they have been confirmed as genuine PO.P products and their resale condition has been verified. If an item is not accepted, it will not be returned to you.
- If we do not accept your item, we will sustainably recycle it; we regret that we are not able to return it to you.
- PO.P Second Hand items received will be re-processed, Ozoned to remove odours, re-barcoded, photographed, and sold as property of Polarn O. Pyret at a selling price of our choice.
- Please retain all proof of postage so any issues can be resolved directly with the courier.
- If we accept your products for resale, you will receive a Polarn O. Pyret voucher to use online. Please see voucher terms and conditions for further details.
- If your coat arrives without a hood, we wil only provide a £5 credit, regardless of item type.
Voucher/Discount T&Cs
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Once a trade-in is received and approved, a voucher will be sent via email. This can take up to 3 weeks from receipt of your parcel.
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Vouchers can only be redeemed on www.polarnopyret.co.uk
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Vouchers entitle trade-in customers for money off their purchase. Items can be from any collection, including sale.
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There is no minimum spend but vouchers must be used in a single transaction and any “change” will not be carried over.
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Vouchers are valid for 12 months from the date of issue.
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Only one voucher code can be used per transaction. This includes vouchers from promotions, catalogues, and from different trade-ins.
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Vouchers cannot be redeemed against gift cards.
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If returning an order placed using a trade-in voucher, please contact customer service.