Customer care - Polarn O. Pyret

THE PO.P TEAM ARE HERE TO HELP!

Need a quick answer? Click on our handy FAQ links below.

How do I RETURN an item?

What are my DELIVERY options?

How does KLARNA work?

How can I SHOP ONLINE?

How can I AMEND MY ORDER? We can't amend any order contents after a customer has placed their order. If you want to CANCEL your entire order before it's dispatched, please contact us with your ORDER NUMBER as soon as possible to request a cancellation. If this is not possible or your order has already been dispatched then you can use our free tracked RETURNS for a refund.  

Polarn O. Pyret Stores

You can contact our stores for assistance with items you have purchased in store. Contact details for each store can be found on our store details page.

 

Contact us

The PO.P customer service team are here from 9am to 5pm Monday to Friday - you can contact us on the Contact Form, email cs@polarnopyret.co.uk or chat to us via the Online Chat feature on your screen or call us on +44 (0)1522 515715.  

Be sure to include your ORDER NUMBER in any correspondence regarding an existing order.